TELEPHONE & BROADBAND FAULTS

TELEPHONE FAULTS

If your telephone service is provided by BT, Sky, Plusnet, Talk Talk, Tiscali or any other service provider we help with repairing any faults. If you are experiencing problems with your phone line, whether it's a crackling sound, not ringing or no dial tone, we can quickly diagnose and rectify the fault. Our telephone fault finding service will determine whether the issue if it is at your end or with the service provider’s network. Has your provider checked your line and told you your internal wiring or connected equipment is at fault? If yes, then it is likely they will charge a hefty call out charge fee for an engineer to attend your property. Instead contact us today for a speedy and cost effective resolution to your problem.

Our aim is to serve customers in the best way we can by providing a reliable, efficient and flexible service. We do this by being responsive to our customers needs, which ultimately saves you time and money.

We can normally arrange to visit your property or business within a day or two of your initial call or email to us, sometimes the same day, unlike some companies who take weeks to make an appointment. Our prices are very competitive and you are likely to pay considerably less than the price of what BT would charge you for an engineer to do the same task.

Eclipse Telephone Engineers are based in Dorking and assist residential customers across the whole of Surrey and South London including Sutton, Croydon, Kingston, Epsom and Banstead. Call today for your local telephone engineer.

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Digital Voice

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The old copper network in place right now has been in use for over a century. From 2025, though, all phones will go through broadband lines. This means that "landlines" as we know them will now be serviced by VoIP, or "voice over internet protocol"- in other words, your phone calls will go through the internet.

BROADBAND ISSUES

If your broadband is slow, keeps dropping out or you’re not getting the speeds you’re paying for, then you'll need an experienced broadband engineer to check the line quality, measure the down and upload speed and report on findings.

The quality of your internal wiring will have a significant impact on the speed of your broadband. Often the internal telephone wiring at a property has been neglected or has been added onto over the years which can cause slow and unreliable broadband speeds. We will undertake a full property check of your wiring and equipment to determine whether there are any issues which need addressing. Resolving the wiring problems as well as some methodical “detective work” can often bring dramatic improvements to download speeds.

An experienced broadband engineer with over 10 years experience will visit your property to diagnose and repair faults caused by your phone wiring or sockets to increase the stability and speed of your broadband connection.

When you contact us you'll speak directly to the engineer who will be carrying out the work, avoiding the need to deal with frustrating call centres as is often the case with BT, Sky and other telecoms providers.

We always guarantee the highest standard of workmanship and have built a reputation for reliability. We pride ourselves on providing a professional service at very competitive rates (considerably less than a BT engineer).